Privacy Policy

Effective Date: August 1st 2026

Clarity (aka helloclarity.ai) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our digital products, or interact with us. It also describes your rights under applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act respecting the protection of personal information in the private sector (Law 25), the European Union's General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

This Policy describes our practices and your choices. Where the law requires your consent, for example, for non-essential cookies or marketing emails, we will ask for it separately. We will notify you of any material changes to this Policy, and the updated version will always be posted here with the new effective date.

1. Information We Collect

When you use our services, we collect both information you provide voluntarily and information collected automatically.

Personal information you provide may include your name, email address, billing address, and telephone number. You provide this when you register, make a purchase, fill out a form, or contact us. If you choose not to provide certain information, some features may not be available to you.

Payment information, such as credit card details or bank account information, is collected to process transactions but is handled securely by third-party processors. We do not store full payment card numbers.

We may collect usage information automatically, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your activity. We also collect information through cookies, analytics tools, and similar technologies.

We do not knowingly collect personal information from anyone under the age of 14 in Quebec, under the age of 13 elsewhere in Canada and the U.S., or under the age of 16 in the EU/EEA. If we discover such data has been collected, we will delete it immediately.

2. How We Use Your Information

We use your information to operate our business and provide our services. Specifically, we may use it to process and deliver your purchases, create and manage your account, communicate with you, provide customer support, send updates and marketing communications (where legally permitted), improve our website and services, prevent fraud, comply with legal obligations, and personalize your user experience.

For users in the EU/EEA and UK, we rely on lawful bases for processing such as contractual necessity (fulfilling orders), legitimate interests (improving services and preventing fraud), consent (for marketing emails and cookies), and legal obligations (such as tax and compliance requirements). For users in Canada, we collect, use, and disclose personal information with your consent or as otherwise permitted or required by law, in accordance with PIPEDA and Quebec's Law 25.

3. How We Share Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

  • With service providers who perform services on our behalf, such as payment processing, hosting, analytics, customer support, or email delivery.
  • When required by law, such as to comply with a subpoena, court order, or other legal process.
  • To protect our legal rights, prevent fraud, or ensure the safety of our users.
  • In connection with a business transfer, merger, or acquisition.

4. Cookies and Tracking Technologies

We use cookies, pixel tags, and analytics services to better understand how visitors use our website, to personalize your experience, and to deliver advertising. You can manage or disable cookies in your browser settings.

If required by law, we will obtain your consent before using non-essential cookies. 

5. Data Security, Retention, and International Transfers

We take reasonable technical and organizational measures to safeguard your information. While we use secure payment systems and industry-standard protections, no method of transmission or storage is 100% secure.

We retain your personal data only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

We are based in Quebec, Canada. Your personal information may be processed in Canada, the United States, or other countries where our service providers operate. When we transfer personal information outside your region, we use safeguards such as contractual protections, including Standard Contractual Clauses approved by the European Commission for EU/EEA users. For Quebec residents, we assess whether information transferred outside Quebec will receive adequate protection, as required by Law 25.

If a confidentiality incident involving your personal information occurs and presents a risk of serious injury, we will notify you and the appropriate authorities, including the Commission d'accès à l'information du Québec, as required by law.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information.

Canada (PIPEDA and Quebec Law 25): You have the right to access the personal information we hold about you, to request corrections, to withdraw your consent, and to request deletion, subject to legal and contractual requirements. Quebec residents also have the right to data portability — to receive computerized personal information you provided to us in a structured, commonly used technological format. To exercise these rights, contact our Privacy Officer at the details below.

GDPR Rights (EU/EEA/UK): You have the right to access, correct, or delete your data; to restrict or object to processing; to request data portability; and to withdraw consent at any time. You may also lodge a complaint with your local Data Protection Authority if you believe we have not complied with applicable law.

CCPA/CPRA Rights (California): You have the right to know what personal information we collect, how we use it, and the categories of third parties with whom we share it. You have the right to request deletion of your data, to correct inaccurate information, and to opt out of the sale or sharing of your information. You may also designate an authorized agent to make requests on your behalf. We will not discriminate against you for exercising these rights.

Other Regions (Outside EU/EEA/UK and California):

If you live in another jurisdiction, you may have rights under your local privacy laws. While these rights may vary, we aim to extend a baseline level of control and transparency to all users. This means you can always contact us to:

  • Request access to the personal information we hold about you.
  • Request corrections or updates to inaccurate data.
  • Request deletion of your personal information, subject to legal and contractual requirements.
  • Withdraw your consent to marketing communications or other processing based on consent.

We will respond to all such requests in accordance with applicable law and, where possible, apply the same respect for your privacy regardless of your location.

To exercise your rights, please contact us at the details below. We may require reasonable verification of your identity or authorization before fulfilling requests.

7. Children’s Privacy

Our services are not directed to children. We do not knowingly collect personal information from anyone under the age of 14 in Quebec, under the age of 13 elsewhere in Canada and the U.S., or under the age of 16 in the EU/EEA. If we become aware that a child has provided us with personal information, we will take steps to delete it immediately.

8. Updates to this Policy

We may update this Privacy Policy periodically. If changes are material, we will notify you by posting a notice on our website and, where appropriate, by email. The date at the top of this Policy will always show when it was last updated.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, you may contact our Person in Charge of the Protection of Personal Information (Privacy Officer):

Melanie Ste-Marie, Privacy Officer
Clarity
Email: support@helloclarity.ai
Mailing Address: 230, Grande-Cote, suite 100, Boisbriand, Quebec, Canada J7G 1B5